Privacy Policy

Privacy Policy for Premium Trust Bank

Effective Date: 24th August, 2022

1. Introduction

Welcome to Premium Trust Bank ("Premium Trust," "we," "our," or "us"). This Privacy Notice ("Notice") outlines how Premium Trust Bank and its subsidiaries, affiliates, and related entities (collectively, "Premium Trust," "we," or "us") collect, use, disclose, and safeguard your Personal Information when you use our services or visit our websites. As a global financial institution based in the United States with international operations, we are committed to protecting your privacy and ensuring the security of your Personal Information.

2. Personal Information We Collect

2.1. Types of Personal Information

We may collect the following types of Personal Information from you:

Identity Information: Name, date of birth, social security number, passport number, and other identifiers.

Contact Information: Address, email address, phone number.

Financial Information: Bank account details, transaction history, credit history.

Transaction Information: Details about transactions you conduct through our services.

Technical Information: IP address, browser type, device type, and information about how you use our services.

Usage Data: Pages visited, time spent on pages, and other similar data collected through cookies and similar technologies.

2.2. Collection Methods

We collect Personal Information through various methods, including but not limited to:

• Direct Interactions: When you open an account, apply for loans or services, or communicate with us directly.
• Online Interactions: Through our websites, mobile applications, and other online platforms.
• Third-Party Sources: From partners, service providers, or other financial institutions with whom we collaborate.

3. How We Use Your Personal Information

3.1. Purposes of Processing

We use your Personal Information for various purposes, including:

• Account Management: To manage and maintain your accounts, process transactions, and provide you with account-related services.
• Customer Service: To respond to your inquiries, provide support, and handle complaints.
• Fraud Prevention and Security: To detect, prevent, and respond to fraudulent activities, security breaches, and other risks.
• Compliance: To comply with legal obligations, including anti-money laundering regulations, tax reporting requirements, and other financial regulations.
• Marketing and Promotions: To inform you about products, services, and offers that may be of interest to you, subject to your preferences and consents.
• Improvement of Services: To analyze usage patterns, enhance the quality of our services, and develop new products and features.

3.2. Legal Basis for Processing

In accordance with applicable laws, we process Personal Information based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you, such as processing transactions and managing your accounts.
• Legal Obligation: To comply with legal requirements, such as anti-money laundering laws and financial regulations.
• Legitimate Interests: To pursue legitimate business interests, such as fraud prevention and marketing, provided that your rights and interests are not overridden.
• Consent: When you have given your consent to specific processing activities, such as marketing communications.

4. How We Disclose Your Personal Information

4.1. Service Providers

We may disclose your Personal Information to third-party service providers who perform services on our behalf, including:

• Payment Processors: To facilitate transactions and manage payment processing.
• IT and Cloud Services: To support the operation and maintenance of our technology infrastructure.
• Customer Support: To assist in providing customer service and support.

4.2. Legal and Regulatory Disclosures

We may disclose your Personal Information:

• To Comply with Legal Obligations: To fulfill legal or regulatory requirements, such as responding to court orders, subpoenas, or other legal processes.
• To Protect Rights and Interests: To protect our rights, property, or safety, and that of our customers, employees, or others.

4.3. Business Transactions

In the event of a merger, acquisition, or other business transaction, we may transfer your Personal Information to the acquiring entity, subject to appropriate confidentiality obligations.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your Personal Information from unauthorized access, use, or disclosure. However, no security measures are entirely foolproof, and we cannot guarantee the absolute security of your Personal Information.

6. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and business requirements. This retention period may vary based on the nature of the information and applicable legal obligations.

7. Your Rights and Choices

7.1. Access and Correction

You have the right to access and correct your Personal Information held by us. You can request access to or correction of your Personal Information by contacting us using the details provided below.

7.2. Opt-Out of Marketing

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communications or by contacting us directly.

7.3. Data Protection Rights

Depending on your location, you may have additional data protection rights, including:

• Right to Erasure: The right to request the deletion of your Personal Information under certain circumstances.
• Right to Restriction: The right to request the restriction of processing your Personal Information under certain conditions.
• Right to Portability: The right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

8. International Data Transfers

As an international bank, we may transfer your Personal Information to countries outside your country of residence. These transfers may be subject to different data protection laws. We implement safeguards to ensure that your Personal Information remains protected when transferred internationally.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13, we will take steps to delete such information.

10. Links to Other Websites

Our websites may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy notices of any third-party websites you visit.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of significant changes by posting the updated Notice on our website and updating the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us

For inquiries related to specific jurisdictions or additional privacy information, please refer to the relevant sections in this Notice or contact us directly.